Organisations that can help with information and advice

If you are struggling to understand Adult Social Care information or processes, you can contact the following organisations who may be able to help you.

Further information

  • Citizens Advice LeicesterShire
    General advice on welfare benefits, debt, housing, employment, immigration, family issues and community care.
    Phone 0300 330 1025 to get information over the phone or email.
    Further information is on Citizens Advice Leicestershire’s Leicester city webpages (linked above) including information about outreach services and various locations in the city.
  • Community Advice and Law Service
    Provides Specialist Debt Advice and Specialist Housing Advice including case work linked to appeals.
    Phone: 0116 242 1120
    Further information is on the Community Advice and Law Service website (linked above).
  • Age UK Leicester Shire & Rutland
    Provides free independent, confidential information and advice to people over 50.
    Address: Clarence House, 46 Humberstone Gate, Leicester, LE1 3PJ.
    Drop in: Monday – Friday: 11am - 4pm.
    Information and Advice helpline: 0116 299 2278
    Age UK also operate the Leicester Carers Support Service, which provides information to anyone over the age of 18, who is looking after someone who could not manage without help.
  • Mosaic; shaping disability service
    Delivers information and services that disabled people want; services that promote inclusion, equality, independence, choice, empowerment, respect and dignity.
    2 Oak Spinney Park, Ratby Lane, Leicester Forest East, LE3 3AW. 
    Tel: (0116) 2318720, Helpline: 0116 231 4425 (can be used for advice and booking in home visits for customers who are unable to go direct to the office)
    Drop in Mondays – Thursdays: 9am - 5pm, Fridays: 9am - 4.30pm

  • Vista 
    Provides support services for children and adults with sight loss in Leicester, Leicestershire in Rutland. Vista, 16 New Walk, Leicester, LE1 6UB. Helpline: 0116 249 8839. 
    Email: info@vistablind.org.uk

  • Headway Leicestershire, Leicester and Rutland 
    Provides support and services for adults with an acquired or traumatic brain injury.
    Headway House, 4 Hospital Close, Leicester, LE5 4WP. 
    Drop in: Monday – Friday: 9.45am - 2.45pm. 
    Tel: 0116 273 9763
    Email: Headway@HeadwayLeicester.org.uk
  • Adhar Project - Support for Asian people in the community
    Offers support to adults with mental health difficulties , young carers ages 8 to 18 (mental health), young and adult carers of adults with learning disabilities, families and carers of people experiencing complex mental health difficulties.
    79 St Peters Road, Leicester,LE2 1DH
    Tel (0116) 220 0070