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We are committed to ensure no-one sleeping rough has to spend a second night on the streets.


Your rights if homeless
If you are homeless or threatened with homelessness, you have certain rights. We can help those that meet the legal criteria.


Homelessness Reduction Act - what it means for you
From 3 April 2018, all councils have extra duties to help all eligible people who are homeless, or threatened with homelessness in the near future.


Customer services

Please note, the Customer Service Centre will be closed on bank holidays. 


However, please note if you have a homeless emergency between 8am and 10am that cannot wait, you call 0116 454 1008 to be triaged.

If you are homeless in an emergency outside of these hours, please contact us on 0116 221 2770 for assistance.

We can offer you help or advice, if you are homeless, or are  likely to become homeless, for example in one of the following circumstances:

  • You have received a notice from your landlord to leave your current home, or you have been illegally evicted by your landlord.
  • You are living with someone else who has asked you to leave their home.  
  • It is not reasonable to carry on living in your present accommodation because of overcrowding, harassment from your landlord, or if we have declared it unfit to live in
  • You are living in fear of violence, including domestic violence, racial or homophobic harassment, or threats from your landlord.

Our commitment on homelessness

Our five-year strategy for tackling homelessness in Leicester was published in 2023. 

Contact us

Ring us on: 0116 454 1008
Send us a message

Duty to refer

The duty to refer requires certain named public authorities in England to notify a local housing authority, such as Leicester City Council, of service users they think may be homeless or at risk of becoming homeless. Please use the Homelessness Reduction Act Referral Form to notify us of such cases, so we can provide the appropriate support to the household.