We are committed to ensure no-one sleeping rough has to spend a second night on the streets.

Further information

If you have nowhere to stay tonight, you can visit Housing Options at the Customer Service Centre, 91 Granby Street, Leicester, LE1 6FB.

Our opening hours are as follows:

Days Opening hours
Monday 8.30am - 5pm
Tuesday 8.30am - 5pm
Wednesday 8.30am - 5pm
Thursday 8.30am - 5pm
Friday 8.30am - 4.30pm

If you are homeless in an emergency outside of these hours, please contact us on 0116 221 2770 for assistance.

We can offer you help or advice, if you are homeless, or are  likely to become homeless, for example in one of the following circumstances:

  • You have received a notice from your landlord to leave your current home, or you have been illegally evicted by your landlord.
  • You are living with someone else who has asked you to leave their home.  
  • It is not reasonable to carry on living in your present accommodation because of overcrowding, harassment from your landlord, or if we have declared it unfit to live in
  • You are living in fear of violence, including domestic violence, racial or homophobic harassment, or threats from your landlord.

How are we using your information?

If you or someone in your household receives help or advice if you are homeless, or are likely to become homeless, we will provide support and assistance to you. As part of this we will share your personal information (including your name and date of birth) with the Department for Communities and Local Government. They will use this information for research purposes, to help them work out how much support they will need to provide to us to help you and other people and households in the future. 

How will this affect you?

It will not affect your benefits, services or any treatment that you get. Your information will be anonymous in research findings, and handled with care in accordance with the law.

Why is your information being shared?

We are sharing your information to help improve the services your household and other households receive in the future.

For more information about this, please email housing options.

To request a copy of the information we hold about you, please write to:

Information Governance and Risk Legal Services
4th Floor, Rutland Wing
City Hall
LE1 1FZ 

or email info.requests@leicester.gov.uk

Our commitment on homelessness

Our five-year strategy for tackling homelessness in Leicester was published in 2013. You can download a copy below.

Contact us

Ring us on: 0116 454 1008
Send us a message