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Bulky waste collections may take longer than usual

Due to demand, you may need to wait longer than usual for a collection. Bulky waste can also be taken to our recycling centres.

Bulky waste collections

We can collect bulky waste from households. The service is for disposing of large items of household waste that either do not fit in the bin (such as furniture) or cannot be put out for your normal bin collection (such as a television).

Who can book a collection?

You must live in Leicester city to be eligible for this service. Residents who live in Leicestershire should contact their district council to arrange a bulky waste collection. This service is only for householders, we cannot collect any trade or commercial waste. This service is also not available to landlords, however you may be able to take your waste to our Business waste Facility at Gypsum Close Recycling Centre.

What happens when I book a collection?

Once you make your booking we will give you a definite day of collection. Your waste should be left outside your home by 7am, making sure it’s easy for us to access and is not blocking the public highway.

Can I change my collection details after I’ve booked?

It is not currently possible to make changes to a bulky waste collection once booked. However, you can cancel your bulky waste collection request up to 2 working days before the collection date by completing the Cancel a bulky waste collection form.

If you do not cancel your collection in time and you do not leave your waste out to be collected, it will still count as a collection and you will be unable to request another free collection for two months. If you have paid for a collection which is too late to be cancelled, you will not be entitled to a refund.

I am having trouble moving my waste to an accessible collection point

If you are elderly or disabled and you cannot move your waste to an accessible point, and you are unable to arrange for help to do this, we may offer an assisted collection.

Is there a charge for this service?

Free collection

  • Period: every two months
  • Number of items: Up to five bulky waste items and 15 bags/bundles of garden waste or up to two fridges/freezers per collection.

Payable collection

  • Period: anytime within available collection dates
  • *Number of items: Up to 15 bulky waste items for £20.80, and up to 15 bags/bundles of garden waste for £20.80.

What won’t we collect?

There are some restrictions on the items that we can collect. For example, we will not collect:

  • Glass and furniture with glass panels
  • Commercial or trade waste
  • Waste from property refurbishment, including fitted items such as kitchen cupboards, whole bathroom suites and fitted wardrobes
  • Hazardous waste, such as vehicles or similar
  • Batteries and paints
  • Building materials, fixtures and fittings
  • Paving slabs, bricks, rubble, soil and trees
  • Garage doors
  • Garden waste in builders bags or similar.

View full list of materials we do not collect.

Where should I leave the items for collection?

We can only collect items from an open location, for example the front or back garden. All gates must be unlocked. You should leave the items ready for collection by 7am. You will be provided with a definite day of collection. If mattresses or sofas are placed outside for collection, please make sure these are covered to stop them becoming wet and too heavy to lift.

My items could be reused, will they still be collected?

The Furniture Bank is always looking for donations of good quality, reusable furniture to help support those in the city who may be in crisis. If you think you have a reusable item of furniture and would like to donate it, please visit the Furniture Bank webpage using the link above.