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Direct debit payments

We are aware of an error with a small number of direct debits, which we are working with our bank to correct. If you have been affected, for more details call 0116 454 1010.

How to get orange recycling bags

Biffa will deliver orange recycling bags free of charge to households in Leicester. Find out how to request more bags.

How to request more bags using the yellow sticker

If you already have a roll of bags, you should find a large yellow sticker inside. Write your house number on it, and stick it on one of your full recycling bags. The recycling crew will leave you a new roll when they pick your bags up on collection day. You can also download and print your own sticker using the link below:

Can I request more bags online?

You can request more bags online using My Account.

What if I've requested bags and they haven't arrived?

If you’ve left a sticker on your bags and didn’t receive a roll that day, you can order orange bags online. If you’ve done that and bags have not arrived within three working days, then you will need to submit a complaint form.

What if I live in a flat?

If you live in an apartment block, halls of residence, or a large house that’s been converted into flats then you may have been provided with communal bins for your recycling. 

Properties with access to a communal recycling bin will not be issued orange bags. Instead, recycling can be placed loose into the bins, or within a transparent carrier bag or transparent bin liner. Do not use black bags in recycling bins, as the collection crew cannot see inside the bags and will not collect them.